Terms & Conditions

1. Acceptance of Terms

By registering an account with 5bme Casino, accessing our website at https://5bme.cam, or using any of our services including casino games, sports betting, live dealer games, and related products, you expressly agree to comply with and be bound by these Terms & Conditions, our Privacy Policy, Responsible Gaming Policy, and all other rules, policies, and procedures published on our website. These documents collectively form the complete agreement between you and 5bme Casino governing your use of our services.

We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website. Your continued use of 5bme Casino services following such modifications constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically to remain informed of any updates.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms & Conditions. The remaining provisions shall continue in full force and effect.

2. Eligibility Requirements

To register an account and use 5bme Casino services, you must meet all of the following eligibility requirements without exception:

• Age Requirement: You must be at least twenty-one (21) years of age or older. This age restriction complies with Philippine gambling laws and PAGCOR regulations. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of funds.
• Legal Capacity: You must have full legal capacity to enter into binding contracts under the laws of your jurisdiction. Individuals who are deemed legally incompetent, under guardianship, or subject to any legal restriction on their capacity to contract are prohibited from using our services.
• Geographic Restrictions: You must be physically located in a jurisdiction where online gambling is legal and not prohibited by local, state, or national laws. Certain countries and territories are restricted from accessing 5bme Casino services. By using our services, you represent and warrant that you are not located in a restricted jurisdiction.
• Account Limitations: You may only register and maintain one (1) account with 5bme Casino. Creating multiple accounts (duplicate accounts) is strictly prohibited and will result in closure of all accounts and forfeiture of balances and winnings. This includes accounts created with different personal information but controlled by the same individual.
• Genuine Player Status: You must be registering and playing for your own personal entertainment. Accounts opened for professional, commercial, or business purposes, or on behalf of third parties, are strictly prohibited.

We reserve the right to request documentation verifying your identity, age, address, payment method ownership, and any other information deemed necessary to confirm your eligibility. Required documents may include but are not limited to government-issued photo identification (Philippine passport, driver's license, UMID, PRC ID, Postal ID), proof of address (utility bills, bank statements, government correspondence), and proof of payment method ownership (bank statements, e-wallet screenshots showing your name).

3. Account Registration and Security

3.1 Registration Process

To create an account with 5bme Casino, you must complete our registration process by providing accurate, current, and complete information as requested in the registration form. Required information includes but is not limited to your full legal name as it appears on government-issued identification, date of birth, valid email address, mobile phone number, residential address, and choice of username and password.

You represent and warrant that all information provided during registration and at any subsequent time is truthful, accurate, current, and complete. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms & Conditions and grounds for immediate account termination without refund of any account balance.

3.2 Account Security Obligations

You are solely responsible for maintaining the confidentiality and security of your 5bme Casino account credentials, including your username, password, security questions, and any two-factor authentication methods. You must not share, disclose, or allow any third party to access your account credentials under any circumstances. You agree to:

• Choose a strong, unique password that is not used for any other online service
• Keep your password confidential and not write it down in an accessible location
• Not share your account credentials with family members, friends, or any third party
• Log out of your account when using shared or public computers
• Enable two-factor authentication when available
• Immediately notify 5bme Casino of any unauthorized access or security breach

You acknowledge and agree that you are fully responsible for all activities that occur under your account, whether authorized by you or not. We shall not be liable for any loss, damage, or unauthorized access resulting from your failure to maintain account security.

3.3 Account Verification

5bme Casino operates under Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. We reserve the right to request identity verification documents at any time, including but not limited to account registration, first withdrawal, random security checks, or when suspicious activity is detected. Verification requirements may include submission of:

• Government-issued photo identification (front and back)
• Selfie photograph holding your identification document
• Proof of address dated within the last three months
• Proof of payment method ownership (bank statements, e-wallet screenshots)
• Source of funds documentation for large deposits or withdrawals

Failure to provide requested verification documents within fourteen (14) days of request will result in account suspension and withdrawal restrictions until verification is completed. We reserve the right to refuse service or close accounts that fail to meet our verification standards.

4. Deposits and Withdrawals

4.1 Deposits

Players may deposit funds into their 5bme Casino accounts using approved payment methods including GCash, Maya (PayMaya), bank transfers (BPI, BDO, Metrobank, UnionBank, Landbank), over-the-counter options (7-Eleven, Cebuana Lhuillier), and cryptocurrency (USDT). Minimum and maximum deposit limits vary by payment method and are displayed during the deposit process.

All deposits must be made from payment accounts registered in your own legal name. Third-party deposits (deposits made from accounts not registered in the player's name) are strictly prohibited and will be reversed. This includes deposits from family members, friends, or business associates. Players found making or receiving third-party deposits will have their accounts immediately suspended pending investigation.

5bme Casino does not charge fees on deposits. However, third-party payment processors may charge their own processing fees, which are outside our control and responsibility. Deposit amounts are credited to player accounts in Philippine Peso (PHP) equivalent based on prevailing exchange rates for non-PHP deposits.

4.2 Withdrawals

Players may request withdrawals of their account balance at any time, subject to the following conditions and restrictions:

• Verification Requirement: All withdrawal requests require completed account verification (KYC). First-time withdrawals may take longer due to verification processing.
• Wagering Requirements: Deposits must be wagered at least one (1) time before withdrawal is permitted. Bonus funds must meet specified wagering requirements (typically 20x to 40x bonus amount) before conversion to withdrawable balance.
• Payment Method Matching: Withdrawals must be made to the same payment method used for deposit whenever possible. This anti-money laundering requirement prevents the use of 5bme Casino for fund transfer or laundering purposes.
• Minimum Withdrawal: The minimum withdrawal amount is ₱200 PHP. Amounts below this threshold cannot be withdrawn.
• Processing Time: Standard withdrawal processing takes 5-30 minutes for e-wallets (GCash, Maya), 2-6 hours for bank transfers, and 24-48 hours for cryptocurrency. Processing times may be longer during peak periods or if additional verification is required.
• Withdrawal Limits: Daily, weekly, and monthly withdrawal limits apply based on player account status and VIP tier. Standard accounts have a daily limit of ₱50,000 PHP, weekly limit of ₱200,000 PHP, and monthly limit of ₱800,000 PHP. VIP accounts enjoy higher limits as specified in the VIP program terms.

5bme Casino reserves the right to request additional verification, reverse withdrawals, or delay processing if fraudulent activity, bonus abuse, or terms violations are suspected. We also reserve the right to deduct any applicable taxes or fees as required by law.

5. Bonuses and Promotions

5bme Casino offers various bonuses, promotions, and rewards to players including welcome bonuses, deposit match bonuses, free spins, cashback offers, loyalty rewards, and tournament prizes. All bonuses and promotions are subject to specific terms and conditions which are published with each offer and incorporated into these Terms & Conditions by reference.

General conditions applicable to all bonuses include:

• Eligibility: Unless otherwise specified, bonuses are available only to verified players who meet minimum deposit requirements and have not previously abused promotional offers.
• One Bonus Per Player: Players may only claim one bonus at a time. Claiming multiple bonuses simultaneously is prohibited and will result in bonus forfeiture.
• Wagering Requirements: All bonus funds are subject to wagering requirements ranging from 20x to 40x the bonus amount before conversion to withdrawable cash. Game contributions toward wagering vary: slots contribute 100%, table games 10-20%, live casino 10%, sports betting 50%.
• Maximum Bet Restrictions: While playing with active bonus funds, maximum bet per spin or hand is restricted to ₱100 PHP or 10% of bonus amount (whichever is lower). Exceeding maximum bet limits may result in bonus forfeiture and winnings confiscation.
• Time Limits: Bonuses must be used within specified timeframes (typically 7-30 days from activation). Unused bonuses expire and are removed from accounts automatically.
• Bonus Abuse: We reserve the right to void bonuses and confiscate winnings if we determine that bonus terms have been abused or violated, including but not limited to creating multiple accounts, colluding with other players, using betting patterns designed to exploit bonuses, or any other activity deemed abusive in our sole discretion.

5bme Casino reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. We also reserve the right to exclude players from promotional offers at our sole discretion.

6. Game Rules and Fair Play

All games offered on 5bme Casino are provided by licensed third-party game providers including JILI, Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other reputable suppliers. Game outcomes are determined by certified Random Number Generators (RNG) or live dealer actions, ensuring fair and unpredictable results that cannot be manipulated by the player or the casino.

Players must familiarize themselves with the specific rules, paytables, and features of each game before playing. Game rules are accessible through information or help buttons within each game. In the event of malfunction, all affected game rounds are void, and stakes are returned to players.

The following activities constitute prohibited play and are strictly forbidden:

• Using bots, automated software, or artificial intelligence to place bets or play games
• Exploiting software bugs, glitches, or errors to gain unfair advantage
• Colluding with other players to manipulate game outcomes or share information
• Using betting patterns or strategies designed to abuse bonuses or promotions
• Reverse engineering, decompiling, or attempting to discover game algorithms
• Card counting in live casino games using prohibited devices or assistance
• Engaging in any form of fraudulent, unfair, or dishonest play

5bme Casino reserves the right to investigate suspicious play patterns, void bets, confiscate winnings, and close accounts found engaging in prohibited activities. We may also report fraudulent activities to relevant authorities.

7. Responsible Gaming and Self-Exclusion

5bme Casino is committed to promoting responsible gaming and protecting players from gambling-related harm. We provide comprehensive responsible gaming tools allowing players to control their gambling activities including:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending
• Loss Limits: Set maximum loss amounts over specified periods
• Session Time Limits: Receive automatic reminders or forced logouts after specified playing time
• Reality Checks: Periodic pop-ups showing session duration and net win/loss
• Cooling-Off Periods: Temporary account suspension for 24 hours, 7 days, or 30 days
• Self-Exclusion: Permanent or long-term account closure for 6 months, 1 year, or permanently

All responsible gaming tools can be activated through account settings and take effect immediately. Limits, once set, cannot be increased for 24 hours. Decreases to limits or activation of cooling-off periods take effect immediately.

Players concerned about problem gambling are encouraged to seek professional help through resources including PAGCOR's Responsible Gaming Program, Gamblers Anonymous Philippines, and mental health professionals specializing in addiction. 5bme Casino prohibits all players under 21 years of age without exception.

8. Account Suspension and Termination

5bme Casino reserves the right to suspend, restrict, or permanently close player accounts with or without prior notice under any of the following circumstances:

• Violation of any provision of these Terms & Conditions
• Providing false, misleading, or fraudulent information during registration or verification
• Creation of multiple accounts (duplicate accounts)
• Engaging in prohibited play activities including collusion, bot usage, or bonus abuse
• Conducting fraudulent, illegal, or suspicious transactions
• Failure to complete identity verification within required timeframes
• Abusive, threatening, or inappropriate behavior toward staff or other players
• Being under 21 years of age
• Being located in a restricted jurisdiction
• Request for voluntary self-exclusion or cooling-off period

Upon account closure, all pending bets will be settled according to their outcomes. Remaining account balance (excluding bonuses) will be returned to the player via the original deposit method after deducting any outstanding obligations. In cases of fraud, bonus abuse, or terms violations, 5bme Casino reserves the right to confiscate all funds including deposits and winnings.

Players may voluntarily close their accounts at any time by contacting customer support. Voluntary account closures are subject to cooling-off periods and verification processes to prevent impulsive decisions and ensure all obligations are settled.

9. Intellectual Property Rights

All content on the 5bme Casino website including but not limited to text, graphics, logos, images, software, audio, video, game interfaces, and compilation thereof is the exclusive property of 5bme Casino or its licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use 5bme Casino services solely for personal, non-commercial entertainment purposes. This license does not permit:

• Copying, reproducing, or distributing website content without written permission
• Modifying, reverse engineering, or creating derivative works from our software or games
• Using 5bme Casino trademarks, logos, or branding without authorization
• Framing, mirroring, or otherwise incorporating our website into third-party sites
• Using automated systems (bots, scrapers) to access or extract content

Unauthorized use of 5bme Casino intellectual property constitutes infringement and may result in legal action including injunctions, damages, and criminal prosecution.

10. Limitation of Liability and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 5BME CASINO, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

5bme Casino is not responsible for:

• Losses resulting from technical failures, internet connection issues, or device malfunctions
• Damages caused by third-party payment processor errors or delays
• Loss of funds resulting from player failure to maintain account security
• Consequences of prohibited activities or terms violations by players
• Game outcomes, which are determined by certified RNG and beyond our control

IN NO EVENT SHALL 5BME CASINO'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11. Dispute Resolution and Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms & Conditions or your use of 5bme Casino services shall first be subject to informal resolution through good faith negotiations between you and 5bme Casino customer support.

If informal resolution is unsuccessful within thirty (30) days, disputes shall be resolved through binding arbitration administered by a mutually agreed arbitrator in accordance with Philippine arbitration law. The arbitration shall take place in Metro Manila, Philippines, and shall be conducted in English. Each party shall bear its own costs and fees associated with arbitration, with the arbitrator's fees split equally.

You agree to waive any right to pursue disputes through class action lawsuits, consolidated proceedings, or representative actions. All disputes must be brought individually.

Nothing in this section shall prevent 5bme Casino from seeking injunctive relief or other equitable remedies in court to protect our intellectual property rights, enforce these Terms & Conditions, or prevent imminent harm.

12. Contact Information

For questions, concerns, or complaints regarding these Terms & Conditions or 5bme Casino services, please contact us through:

• Live Chat: Available 24/7 on the website
• Email: [email protected] (plain text, not a clickable link)
• Response Time: Under 2 minutes via live chat; within 24 hours via email

Customer support is available in both English and Tagalog. All communications will be handled confidentially in accordance with our Privacy Policy.